Frequently Asked Questions


My order is for a present, and I want it to be a surprise. How do I go about this?
As our ice creams are highly perishable and require freezer storage, we would kindly request that you inform the recipient of his/her delivery as it needs to be received and stored accordingly. You may click here to add on a customised handwritten card to your order!

Do you do same-day delivery?
We do not do same-day deliveries for orders placed in our online store, which require at least 3 working days to fulfil. However, you can order our ice creams via food delivery platforms Deliveroo, foodpanda, and GrabFood.

What are your delivery rates like?
We offer free Singapore islandwide delivery for orders $80 and above; otherwise, a flat fee of $12 for orders between $30 - $79.99 and a flat fee of $18 for orders below $29.99 applies per location. You can also opt for self-collection at Creamier Toa Payoh, Creamier Tiong Bahru, Creamier Gillman Barracks or Creamier Punggol Northshore.

What are your delivery timings like?
Upon checking out, you will be prompted to select a timeframe from where our driver can make the delivery. The 2 respective time slots are either from 12-5pm or 3-7pm. We are unable to provide specific timings as we are currently working with a partner delivery service.

What happens if there is no one who receives my order upon delivery?
For deliveries that are unsuccessful, you may opt to pick-up your ice cream order at Creamier Toa Payoh or arrange a re-delivery for a fee of $18.


How long can I keep Creamier ice creams for? 
Each ice cream pint has an expiry date labelled on the bottom of the pint. If left unopened and stored in the freezer, it could last until the expiry date. Once opened, we highly recommend enjoying the ice cream within 3 days for optimum freshness as the texture and flavour will deteriorate. 

Does Creamier ice cream contain artificial ingredients and preservatives?
No. We do not use any artificial ingredients, preservatives, and life enhancers in our products, which is why we recommend you consume them fresh.

Do you have ice creams that do not contain eggs or nuts in them?
Yes, we do! Please check the product description of the flavour you are interested in. We list out allergens such as eggs, nuts, and gluten.

Are you halal-certified?
Creamier is not halal-certified. However, we use plant-based stabilisers and steer away from animal-based ones. Do keep on a lookout as some of our flavours contain alcohol. 


How long can I keep my Golden Waffles for? 
Each pack of our Frozen Golden Waffles comes with 4 slices and each package has an expiry date labelled on it. If left unopened and stored in the freezer, it could last until the expiry date. Please open when ready to use. Heating instructions can be found on the packaging wrap-around, or you can also refer to the video here.

Do you still sell your Golden Waffles individually?
Yes, they are available for sale here. Limited stocks available only. 


What if I want to make changes to my order?
Once all orders have been finalised and paid for, they can no longer be modified and changed. This is because all orders are sent to our internal operations team for preparation, and such a modification will cause an error in our systems.

Can I make a reservation?
Sorry, but Creamier does not accept reservations. We have a queue for dine-in customers, and the waiting time during peak hours such as weekend afternoons can take between 30-50 minutes.

To reduce waiting time, we would highly recommend to try and time your visit during the usually less crowded timings such as 12-1pm and 6-7pm on weekends or on weekday afternoons and evenings before 7:30pm.

Any announcements will be done via our social media channels, so do keep updated via our Facebook and Instagram pages!