Frequently Asked Questions


DELIVERY

My order is for a present, and I want it to be a surprise. How do I go about this?
As our ice creams are highly perishable and require freezer storage, we would kindly request that you inform the recipient of his/her delivery as it needs to be received and stored accordingly. However, we will be happy to write a little notecard for your recipient!

Do you do same-day delivery?
We do not do same-day deliveries for orders placed in our online store, which require at least 3 working days to fulfil. However, you can order our ice creams via food delivery platforms Deliveroo, foodpanda, and GrabFood.

What are your delivery rates like?
We offer free Singapore islandwide delivery for orders $65 and above; otherwise, a flat fee of $18 applies per location. You can also opt for self-collection at Creamier Toa Payoh or Creamier Tiong Bahru. 

What are your delivery timings like?
Upon checking out, you will be prompted to select a timeframe from where our driver can make the delivery. We are unable to provide specific timings as we are currently working with a partner delivery service.

What happens if there is no one who receives my order upon delivery?
For deliveries that are unsuccessful, you may opt to pick-up your ice cream order at Creamier Toa Payoh or arrange a redelivery for a fee of $18.

ICE CREAMS

How long can I keep Creamier ice creams for? 
Each ice cream pint has an expiry date labelled on it. If left unopened and stored in the freezer, it could last until the expiry date. Once opened, we highly recommend enjoying the ice cream within 3 days for optimum freshness as the texture and flavour will deteriorate. 

Does Creamier ice cream contain artificial ingredients and preservatives?
No. We do not use any artificial ingredients, preservatives, and life enhancers in our products, which is why we recommend you consume them fresh.

Do you have ice creams that do not contain eggs or nuts in them?
Yes, we do! Please check the product description of the flavour you are interested in. We list out allergens such as eggs, nuts, and gluten.

Are you halal-certified?
Creamier is not halal-certified. However, we use plant-based stabilisers and steer away from animal-based ones. Do keep on a lookout as some of our flavours contain alcohol. 

WAFFLES

How long can I keep my Golden Waffles for? 
Each pack of our Frozen Golden Waffles comes with 4 slices and each package has an expiry date labelled on it. If left unopened and stored in the freezer, it could last until the expiry date. Please open when ready to use. Heating instructions can be found on the packaging wrap-around, or you can also refer to the video here.

Do you still sell your Golden Waffles individually?
Not at the moment, but we occasionally have flash sales that we announce on our social media channels. At the moment, you can purchase our Golden Waffles as part of our Creamier-at-Home sets, which you can check out here.

OTHERS

Are the Creamier outlets open during this Phase 2 (Heightened Measures) period?
Yes! All three Creamier outlets are now open for takeaway orders and food delivery with varied hours depending on the outlet. Please refer to this page for our opening hours in line with the Phase 2 (Heightened Measures) regulations effective 16 May 2021.

What if I want to make changes to my order?
Once all orders have been finalised and paid for, they can no longer be modified and changed. This is because all orders are sent to our internal operations team for preparation, and such a modification will cause an error in our systems.

Can I make a reservation?
Sorry, but Creamier does not accept reservations. We have a queue for dine-in customers, and the waiting time during peak hours such as weekend afternoons can take between 30-50 minutes due to the reduced seating capacity in Stage 2. 

To reduce waiting time, we would highly recommend to try and time your visit during the usually less crowded timings such as 12-1pm and 6-7pm on weekends or on weekday afternoons and evenings before 7:30pm.

Any announcements will be done via our social media channels, so do keep updated via our Facebook and Instagram pages!